Virtual assistants built for contractors — software that picks up the phone, takes down the details, and moves the work forward while your crew stays on the roof. The first one handles the job nobody wants: call-backs.
Every roofing company has the same leak in the bucket. The work is done, the invoice is paid, and then the phone rings.
A homeowner calls about a drip, a loose piece of trim, a shingle in the yard after a storm. Somebody has to answer, figure out what's actually wrong, guess at what parts the tech needs, get it on the schedule, and then field the follow-up call three days later asking when somebody's coming.
None of that work makes you money. It's handled between other jobs, from a truck, by whoever picks up — and it's usually the thing that turns a happy customer into a bad review.
The Call-Back Manager takes the whole loop.
An AI voice agent picks up your call-back line — first ring, any hour. It talks the homeowner through what's going on, where on the house, when it started, and how urgent it is, then writes it up as a ticket.
Before the call ends, the homeowner gets a text with a link to send pictures. You see the problem before anyone drives out — which is the difference between one trip and three.
From the description and the photos, it puts together a suggested materials list so your tech loads the truck once. Your tech reviews and confirms it — the software never orders anything or commits you to a repair on its own.
When there are several stops in a day, it sequences them to cut drive time. Fewer miles, more call-backs cleared per day, less windshield time for a tech you're paying by the hour.
Each morning, everyone on the day's list gets a text with their arrival window. That single message kills most of the "when is somebody coming?" calls before they happen.
AI on the phone with your customers is a real risk if you do it carelessly. Here's what we commit to.
The parts list and the diagnosis are drafts for your tech, never instructions to the homeowner. Nothing gets ordered, promised, or scheduled as a repair without one of your people signing off.
Angry customer, safety issue, anything outside a routine call-back — it stops trying to handle it and gets a human involved. An AI that won't let go of a bad call costs you the customer.
Updates go out by text unless you ask otherwise. It's what homeowners prefer, and it keeps the cost of running this honest instead of padded with voice minutes.
The line runs on a number provisioned and compliance-registered for this purpose — not bolted onto a shared line. Your call-backs stay yours.
We're running this with a small group of contractors first so we get it right before we open it up. Tell us about your call-back volume and we'll be in touch as spots open. Pricing is set after the pilot — nobody in the group gets surprised with a number after the fact.
We'll reach out as pilot spots open up. If you want to talk sooner, call (844) 875-3412 and ask for Dustin.